- LPSEducatorLeadershipAsked on May 09, 2014 at 11:29 AM
I have set the file limit and extensions to be broadly inclusive, so I am not sure why I cannot upload this file. It is a .mov file and it is about 2 GB, a little smaller.
It will spend an hour LOOKING like it is working, then it will tell me it has failed. I have tried from different computers, webbrowsers, etc.
- EliezerNAnswered on May 09, 2014 at 12:45 PM
Please note that the max file size you can upload through Jotform is 1GB. So, since your file exceeds that limit, the upload process is failing.
However, what you can do is to divide your file into multiple files so that you can upload it with no issues.
You can find further details about the File size limit in this guide: Changing the Upload Size Limit
Inform us if you need further assistance with this query.
- LPSEducatorLeadershipAnswered on May 09, 2014 at 01:00 PM
I need further assistance
- EliezerNAnswered on May 09, 2014 at 02:14 PM
Could you please provide enough details about what you need assistance with?
Did you have further issues while trying to upload your file?
Please let us know so that we can give you the proper assistance.
- bobAnswered on May 09, 2014 at 02:41 PM
You can split the file as jotform support maximum 1GB for each upload session.
The following guideline should help you.
- LPSEducatorLeadershipAnswered on May 09, 2014 at 04:15 PM
How do I split files? do you have any guidance for that? I'm not thrilled with that as a solution, but I'd still like to make this work for us. I'm interested in what you said about box.com, but I just want to check whether box.com would actually allow me to do larger file uploads? If it doesn't, then that does NOT solve my problem.
also, you have writtena all over your forum that google drive doesn't support large file uploads either, so how is that a solution?
- JotForm Support ManagerJeanetteAnswered on May 09, 2014 at 06:04 PM
Sorry about the answers above.
There is no way to split a video file, unless you or your users use a sort of software to split it , or change the output format to make it to be less than 1GB, before uploading it. So, that would be too much hassle for you or your users.
Please note that the maximum amount to be uploaded per submissions (either 1 or more files) is 1GB, in light of this, you must set a Max limit of 1024000
So no matter which integration you choose, Jotform will not upload more than 1GB for the moment.
If the size is increased in the future, I am also not sure that integrating with box.com, the service will allow you to upload up to 1 GB per session or more. Please refer to the guide above to see how much per submission you can upload according to the 3rd party upload service you are using
Anyhow, I've opened a ticket with this feature request, hopefully in the near future, we will allow more than 1GB per session.