What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can we get our e-mails faster?

    Asked by salesthinwarenet on May 09, 2014 at 04:43 PM

    It seams to be taking a lot of time to get the e-mail notifications.


    We are testing and ready to purchase a plan and move our form into production, but this concerns us.


    Thank you.

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    JotForm Support

    Answered by Welvin on May 09, 2014 at 06:49 PM


    Form Notification Email should be instant. But there are times that the email notification will be taking delays because some email providers doesn't accept the form email, mostly, the content is detected as spam, although it's not. Our servers will try to send the form email for multiple times, but if the delivery fails, there's a chance that your email address will be listed into our bounce list.

    So, in order to prevent the issue and make sure that mail delivery works well, we advise to whitelist our IP Addresses and Domains. Check this guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also check this related article for additional information and recommendation: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope that helps.