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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe integration not updating on live website

    Asked by coastersquill on May 09, 2014 at 07:59 PM

    i've never had this problem before.




    no matter what numbers i change in the payment widget, the info remains the same on the website.


    all other fields change.


    i thought it was shipping/tax related--but when i removed those options the problem was still there.



    Page URL:

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    JotForm Support

    Answered by ashwin_d on May 10, 2014 at 02:20 AM

    Hello coastersquill,

    I am not sure if I have understood your question correctly.

    I did check your form embedded on your web page and it seems to display correctly. I would suggest you to please explain your below mentioned question a bit more in details:

    no matter what numbers i change in the payment widget, the info remains the same on the website.

    You may also like to share a screenshot of the problem. The following guide should help you upload image in your forum post:  http://www.jotform.com/answers/277033

    We will wait for your response.

    Thank you!

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    Answered by coastersquill on May 10, 2014 at 04:21 PM
    Hi ashwin_d:

    My webdesigner Gertie @ wakinggirl.com is working on our design. She has been trying to change the pricing on 3 of the books. The pricing on the live webpage http://www.coastersquill.com/ is still showing the incorrect prices. I tried to use the jotform.com/answer page but since I don't havethe login (Gertie does) I couldn't log in to attache the image. I have attached it on this e-mail.

    The pricing on the 3 books circledshould be as follows: (but are not)

    College Football American Road Trip$10.95
    Left Side of the Road$9.95

    The state of NV should have a tax rate of 7.725%. The other states should not have a tax rate at all.

    If you need to contact Gertie she can be reached at (775) 544-6612 ot gertie@wakinggirl.com. Any help you can provide would be greatly appreciate as http://www.coastersquill.com/ is a live website with incorrect pricing at the moment.

    Coaster's Quill Publishing
    Kurt Winans
    P.O. Box 50583
    Sparks, NV 89436
    (775) 200-6966 Cell
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    JotForm Support Manager

    Answered by Jeanette on May 10, 2014 at 11:42 PM

    I would recommend you to remove Stripe integration, save the form and add it back again.

    Keep the products (click on "yes" when asked), so you do not lose the info. Then perform the changes again.


    Do get back to us if the problem persist.

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    JotForm Support Manager

    Answered by Jeanette on May 10, 2014 at 11:43 PM

    Also, make sure you re-embed the code. To do this, please delete the current iFrame code in the webpage, grab a fresh code from the builder and paste it in your page.

  • Profile Image

    Answered by dominicgoodsell on December 20, 2016 at 08:24 PM

    Hi, this is happening to me this evening.  No matter what do the live website does not change.





    I have deleted, saved and everything and re done everything.  Did you get yours working?

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    JotForm Support

    Answered by ashwin_d on December 20, 2016 at 11:25 PM

    Hello dominicgoodsell,

    I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/1016653

    Thank you!