What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My payment from my form

    Asked by yekcutsmichael on May 10, 2014 at 02:51 PM

    Hello I need help there were 6 membership that signed up and I didn't receive their payment. I went to the notification tab and hit complete membership did I do something wrong please call me 614-316-7354 mike 

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    JotForm Support Manager

    Answered by Jeanette on May 10, 2014 at 11:12 PM

    Artist Info   seems to be properly configured to get payments in your paypal account info@can********ds.com

    They probably changed their mind in the last minute. And as the form was still submitted, you got a notificiation, but you did not  I would recommend you to enable IPN in your paypal account. IPN is a POST message sent by Paypal (regular only) whenever a transaction is completed on their side. If you do not get this message, that means the transaction was not completed at all.

    Please follow the steps below to configure IPN within your Paypal account:

    Go into your Paypal account, Click on the Profile menu, select My Selling Prefences 


    Midway down the next page is a 'Instant payment notifications' field, select click on the Update button to the right of it. 


    Click Choose IPN Settings, Enter http://www.jotform.net/ipns/paypal.php into the Notification URL text box and ensure Receive IPN Message (Enabled) radio button is selected. Click Save.