What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I want to cancel my account to switch back to the free version

    Asked by continentalplayers on May 10, 2014 at 06:21 PM
  • Profile Image
    JotForm Support

    Answered by Welvin on May 11, 2014 at 12:46 AM


    You have to cancel the subscription right into your Paypal Account. Please follow the steps below:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number (S-2AY432372L884850P)

    4. Click on "Cancel Subscription" button.


    Our billing department can also cancel your subscription. Let us know if you want us to do it so we can add it to our list.