Form logic question.... different autoresponder IF

  • Profile Image
    pillarmarketing
    Asked on May 10, 2014 at 08:33 PM

    Hi, thanks for any tips on how to achieve this with JotForm: We've got a customer satisfaction feedback form where visitors can vote one to five stars and also leave comments. Can we send the visitors a different autoreply message depending on their answers? For example:

    IF:

    Star rating: = 5

    Comment fileld: no text entered.

    THEN:

    Send autoreply email version one.

     

    IF: Star rating: = 5

    Comment field: has text

    THEN:

    Send auto reply email version two.

     

    IF:

    Star rating: less than or equal to 4

    THEN:

    Send autoreply email version three.

  • Profile Image
    jonathan
    Answered on May 11, 2014 at 02:28 AM

    Hi,

    Yes, you can achieve this by following this User Guide

    -How-to-send-to-a-specific-email-address-based-on-a-selection

    You will create multiple Autoresponder Email on the form, and the auto email that will be sent to the respondent will depend on the condition (star rating)

    Please inform us if you need more assistance on this.

    Thanks!