What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form logic question.... different autoresponder IF

    Asked by pillarmarketing on May 10, 2014 at 08:33 PM

    Hi, thanks for any tips on how to achieve this with JotForm: We've got a customer satisfaction feedback form where visitors can vote one to five stars and also leave comments. Can we send the visitors a different autoreply message depending on their answers? For example:

    IF:

    Star rating: = 5

    Comment fileld: no text entered.

    THEN:

    Send autoreply email version one.

     

    IF: Star rating: = 5

    Comment field: has text

    THEN:

    Send auto reply email version two.

     

    IF:

    Star rating: less than or equal to 4

    THEN:

    Send autoreply email version three.

    different feedback form JotForm email auto reply
  • Profile Image
    JotForm Support

    Answered by jonathan on May 11, 2014 at 02:28 AM

    Hi,

    Yes, you can achieve this by following this User Guide

    -How-to-send-to-a-specific-email-address-based-on-a-selection

    You will create multiple Autoresponder Email on the form, and the auto email that will be sent to the respondent will depend on the condition (star rating)

    Please inform us if you need more assistance on this.

    Thanks!