What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is Disabled but I didn't disable it?

    Asked by thomasgreen on May 11, 2014 at 02:56 PM

    My form here: http://www.jotform.ca//?formID=41305506382246 is disabled for some reason although I didn't disable it and nor can I enable it. I just made it today and I don't want to create a new idential form.

    Page URL:
    http://www.jotform.ca//?formID=41305506382246

    JotForm create www and
  • Profile Image

    Answered by bob on May 11, 2014 at 03:22 PM

    We are sorry for the inconvenience.

    I have checked your thomasgreen account and found that it is autosuspended by our automatic Phishing ditector system. I didn't find any suspecious form in your account that can create problem.

    So, I activated your account and you can access all of your forms from now on.

    Please let us know if you have any question.

    Thank you

  • Profile Image

    Answered by thomasgreen on May 11, 2014 at 06:55 PM

    Okay. Thank you for the fast resonse!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 11, 2014 at 09:41 PM

    Hello thomasgreen,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!