how do i downgrade my account

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    Asked on May 11, 2014 at 07:21 PM
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    Answered on May 11, 2014 at 10:29 PM

    Hello Baileym,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account. Here are the steps to cancel your subscription : 

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide :


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!