What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel Premium Subscription

    Asked by jnnliu on May 12, 2014 at 02:07 AM

    Hello Jotform team,

    We would like to cancel our premium subscription for now.

    When I clicked the Downgrade, I got this message: Your subscription has been scheduled to be cancelled manually.

    I am not really clear what exactly that means, if it's scheduled to be canceled by your team or what?

     

    Thanks.

    premium subscription JotForm style size message
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    JotForm Support

    Answered by ashwin_d on May 12, 2014 at 03:58 AM

    Hello jnnliu,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!