How can I upload my pictures to be used for my products?

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    Asked on May 12, 2014 at 02:56 AM

    Hi§ Ireally struggle with my form, have tried Cyber Duck, Transmit and Dropbox for uploading my pictures to an orderform, nothing seems to work, Any soulution?


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    Answered on May 12, 2014 at 04:51 AM

    Hello milladesign,

    I am not sure if I have understood your question correctly.

    Do you want to upload your images so that you can use it in your Payment question with "Product Lightbox" widget?

    Upon checking your form, I found that you have uploaded your images in your dropbox account and used the image URL in your payment question. The URL does not seems to be correct as it does not open any image. Please check one of the link here:

    I am not sure if this is going to work with dropbox. They do not support direct file/image URL to be shared. Example URL:

    Clicking on the URL does display the image but it cannot be used as an image URL. You do not have any FTP / web server where you can upload the files?

    If you do not have the web server / ftp details, I feel you should follow the following steps to grab the image URL:

    1. Create a form with file upload question.

    2. Access the form with its's direct URL/ click on the "Preview" button of the toolbar to open the form in new window.

    3. Select the file you want to upload and then submit the form.

    4. Go to your form's submission page. Following guide should help you:

    5. Grab the uploaded file URL.

    This file/image URL can be used in your product question to display the images.


    Hope this helps.

    Do get back to us if you meant to ask something else.

    Thank you!

  • Profile Image
    Answered on May 12, 2014 at 05:13 AM

    I do use a ftp server where I have my files but it will not work when I use: "copy path" from the server and into my form, it still gets the questionmark ...


  • Profile Image
    Answered on May 12, 2014 at 08:39 AM

    Hello milladesign,

    Are you using a FTP client?

    Please be noted that if you copy the URL of the file from the ftp client, most likely you will get the ftp URL. You need to actually find the web URL of the images. 

    I did try to find out your images direct URL based on the FTP URL you have added in your purchase order question. Here are your image URL for every product you have added except one:






    Grå rose:

    I was not able to find the image URL for your one product. Please share the FTP URL of this image and we will surely help you.

    Please check the following cloned form where you will be able to see the product images: Feel free to clone this form for a closer look. The following guide should help you in form cloning:

    Thank you!

  • Profile Image
    Answered on May 12, 2014 at 09:53 AM

    one of the actual url, when i press copy path in ftp is:

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    Answered on May 12, 2014 at 12:06 PM


    The URL you have shared seems to be the same my colleague already found and shared to you as GULL through his last message.

    So, upon inspecting your form products I found that the only missing image is the one for the product LANDLIG BLA. You have used a Dropbox URL for that image, which will not work as stated by my colleague. This is the URL you have used:

    So, to make it work you have copy the URL given on your FTP, as you have done with this image for example:

    Once you get the ftp URL simply change the the URL to this way:
    Then replace the text image-name.jpg that I used by the actual image name. Or simply share the ftp of the image with us and we will do it for you as my colleague did it before.
  • Profile Image
    Answered on May 12, 2014 at 02:24 PM

    Yes! The name change of the URL was the soulution! Thank you, no it works fine.

    The only thing is that the picture gets compressed ina way ... is there a certain size the picture should be?


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    Answered on September 20, 2014 at 01:24 PM

    Hello milladesign,

    Unfortunately we have received an empty response from you. If you have replied from your email, please click on the following URL to reply again: 

    Thank you!