What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid for the wrong account

    Asked by gatewaytomagic on May 12, 2014 at 11:21 AM



    I entered into your system using a different password to upgrade my account.  It let me into the system, so I assumed I had entered the correct password.  I continued to pay and upgrade my account to the next tier, however, upon logging into your site, I found out that my password was incorrect and I somehow paid for a different account.  Can you please let me know how to rectify this mistake.  

    My account is almost used up and I need to upgrade it asap.

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    JotForm Support

    Answered by ashwin_d on May 12, 2014 at 12:39 PM

    Hello gatewaytomagic,

    I was able to trace your payment. You were not logged in to your account and you did not mention your account username while making the payment. That is the reason why your account was not upgraded automatically.

    I have applied your payment to your account manually and your account is now upgraded to premium yearly payment. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!

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    Answered by gatewaytomagic on May 12, 2014 at 02:03 PM