- robinowsleyAsked on August 06, 2011 at 10:29 AM
Hi there. I wanted the IP address of my form submitters to appear in the pdfs that appear in my Dropbox after they submit a form. I found these instructions here:
. . . but they seem to be just about getting the user's IP address into the Excel report that can be downloaded. I HAVE already checked the IP address box as instructed in the URL above, and my submitters' IP addresses ARE appearing in the downloaded Excel spreadsheet. That's all good, and that's the way I'd like that to stay.
However, they're still NOT appearing in the pdfs that go through Dropbox. Neither is the ID. All the other fields I have selected ARE appearing, but not those two. I would like it if those 2 could appear in the pdfs as well, very much so. Is there a way to do that? Thanks!
- allanftdAnswered on August 06, 2011 at 10:57 AM
Thanks for bringing this to our attention. I was able to replicate this issue you reported and as such, i have promptly escalated this to our Tier 2 Support's to-do list for further action. Our apologies for any inconvenience.
Thank you for using JotForm!
- robinowsleyAnswered on August 06, 2011 at 11:33 AM
Hi there. Thanks for your response, and I'm really not trying to be rude here, but . . . does this "escalation" or "increasing the priority" thing ever have any impact on anything? Maybe it does for someone else/something else, but just not the stuff I write in about? I'm beginning to think it's nothing but a polite way of being shown the door. Or being told you're just SOL. I'd actually rather hear "no, we're NEVER going to add that or fix that" than hear it's "escalated" or "prioritized" and then . . . nothing else ever again. At least with the former, I could stop wondering.
- allanftdAnswered on August 06, 2011 at 12:19 PM
I honestly understand your concern with regards to the other open items. I can assure you that these are all being looked into by our Tier 2 Support. We have had other issues reported by other JotForm users which have been addressed quite faster, and it is unfortunate that yours have been a challenge and therefore no updates from Tier 2 are available as of this writing. I hope you also understand that, as much as we'd like to resolve all issues as quickly as possible, with the number of feature requests and bugs, we have to prioritize between service-impacting and non-service-impacting requests and bugs (with the former getting a higher priority). All of the inputs we receive are valuable and important to us, we just need to be more organized because of the number of requests we get every day.
We appreciate that you share with us these issues and ideas, and that's the first step to making your JotForm experience more meaningful. Please don't stop doing so. Without your cooperation and patience, we wouldn't have the chance to serve you better.
Thank you and have a great weekend!
- JotForm FounderaytekinAnswered on August 08, 2011 at 09:10 AM
We do have a ticket system, and your request is on it. Here is a screenshot:
We have a small development team so it is not possible for us to work on all feature requests. We try to work on the most urgent tasks first and work on other requests as we get to them.
There are also problems with doing everything our users ask. The number one priority for us is to keep JotForm as simple as possible. We already have too many features and adding more features make our product more complex. That's why we cannot promise if a feature request can or cannot be done.
I know this explanation does not solve your problem but I hope you will understand our point of view.
- robinowsleyAnswered on August 08, 2011 at 04:33 PM
I appreciate your response.
Again, it does seem that SOMETIMES the ticket "escalation" thing doesn't seem as "responsive" as it ideally might, for customers, when suggestions just sort of . . . poof, vanish, especially multiple months later. I understand it might be too difficult to implement, but IF POSSIBLE it might be more rewarding for customers if they had some sort of resolution for the tickets that are opened, past . . . poof, vanish. If a feature just can't be added for some reason, it'd still be nice to have some way of hearing back about that. I know you notify when someone responds to a thread, and that's great. But if no one ever responds past acknowledgement of the initial suggestion, then it dies. No more responses.
HOWEVER, since this thread is public, I will also say that IN GENERAL, I'm still a happy jotform user. In general, I've actually been very happy with this service including the tech support, which in general has been fast, friendly, and informative. I've experienced a number of web hosting services and internet services in general that have NOT been such, and my experience for my few months with jotform has been generally quite good.
So, I'm still a happy customer. Go Jotform! :) For any current or potential customers reading, I think Jotform rocks! :)
With regard to my previous suggestions, I do understand that keeping Jotform easy and uncomplicated is a priority, and I do appreciate that.
With regard to my specific suggestions, maybe my suggestion about maximum and minimum responses on the checkboxes would be too complicated for some people, I don't know. It doesn't seem to ME that it would, but I guess that's par for the course, since it was MY suggestion.
But with regard to the suggestion about the text only (not html) email formatting and the pdfs, I'm afraid I don't agree.
With regard to the text email thing, the way that area is formatted for user input and how the input is accepted would seem to imply to users that you CAN insert a double break, that you don't have to send an email all in one single-break-only-glob. And, sending text only email all in one paragraph is really, frankly, WEIRD. If you have more than one or two sentences of something to say, it's just hard to read, and odd. It's also weird that you have to resort to HTML email JUST to get a double break, if that's ALL you want to do, formatting-wise.
It's also weird that you can get the IP address of a form submitter downloaded within your Excel file, but not within your pdfs. Again, I know this isn't mission critical, but if a customer wants that info within the Excel file, they might for the pdfs too. It's odd you can get it in one, but not the other. If they selected it for one, they probably want it in the other TOO. I don't think this constitutes an over-complication; I think it's just what customers might expect.
I don't think those 2 ideas really constitute suggestions for complicated new features . . . I think they're more along the lines of bug reports. ???
But again, happy with the service overall. If you can get to my suggestions, great, if not . . . I'll soldier on for now. Thanks!
- allanftdAnswered on August 09, 2011 at 01:38 AM
We appreciate your constructive feedback and your understanding on this matter. We understand your sentiments from a point of view of a client. Thank you for continuously supporting JotForm. Rest assured that your suggestions and issues are undergoing the usual escalation process and we'll do our best to implement or fix them.
- JotForm FounderaytekinAnswered on August 10, 2011 at 05:32 AM
Thanks for the straight talk. Our ticket system is only visible to our support team and developers. I think that is the problem. If you could see the status of a request, you'd at least know that it is still in the system. We will work on that.
- JotForm SupportAycaAnswered on October 13, 2011 at 09:19 AM
PDF files can now include IP addresses. You need to go to submissions page and first uncheck and then recheck the IP field under the settings button to activate it.