I am not getting the emails from the auto responder.

  • Vickie
    Asked on February 14, 2022 at 8:37 AM

    I am not getting the emails from the auto responder. I get an email when the form is filled out, but they do not.
    https://www.jotform.com/build/220415867541052

    Page URL: https://www.jotform.com/help/26-setting-up-an-autoresponder-email/
  • Ross_J
    Replied on February 14, 2022 at 8:54 AM

    Hi,

    Thank you for reaching out to us.

    I was able to check your form and cloned the form to check for issues. However, I was not able to replicate the issue. Please see below gif for reference:
    1644846708 620a5e74af6ba msedge bf9XCY15 Screenshot 10

    Please try to clear cache and cookies, try to use incognito or other web browser to check if it is working. If not, could you please provide for us a screenshot of the error you are having so that we can check on our end?

    Awaiting for your response.