I am not getting the emails from the auto responder.

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    Vickie
    Asked on February 14, 2022 at 08:37 AM

    I am not getting the emails from the auto responder. I get an email when the form is filled out, but they do not.
    https://www.jotform.com/build/220415867541052



    This is a re-post of a comment on Setting up an Autoresponder Email

  • Profile Image
    Ross
    Answered on February 14, 2022 at 08:54 AM

    Hi,

    Thank you for reaching out to us.

    I was able to check your form and cloned the form to check for issues. However, I was not able to replicate the issue. Please see below gif for reference:
    1644846708_620a5e74af6ba_msedge_bf9XCY15

    Please try to clear cache and cookies, try to use incognito or other web browser to check if it is working. If not, could you please provide for us a screenshot of the error you are having so that we can check on our end?

    Awaiting for your response.