Uploaded files error message

  • P0mP0m
    Asked on May 12, 2014 at 2:27 PM

    Hi Team,
    I cannot upload files into my form. I keep getting an error message (see attached).
    As you will see, I am actually uploading the correct file extensions, but it keeps rejecting it.
    Can you help please?
    Kind regards
    David 

    Jotform Thread 376062 Screenshot
    Page URL: http://sthelensashby.eotp.org.uk/dir./index.php/2-uncategorised/29-website-submission-form
  • Jim_Rank
    Replied on May 12, 2014 at 4:25 PM

    Hi David,

    I have cloned your form and checked it.Finally I got a setup mistake by you.OK to solve your upload problem see the following instructions.

    1. Select the File upload field and click on Properties icon(gear icon) then click on Properties Option as like the picture-

    Uploaded files error message Image 1 Screenshot 30

    2. Make the Validate image option Disabled.Now it's done.

    Uploaded files error message Image 2 Screenshot 41

    Here is the clone of your Form,See the example-

    http://support.jotform.com/form/41315797956973

     

    If you need further help,please tell us frankly.

    Thanks !

     

  • P0mP0m
    Replied on May 13, 2014 at 11:43 AM

    Thank you Jim_Rank. Form now works like a dream.
    Kind regards
    David 

  • Jim_Rank
    Replied on May 13, 2014 at 11:52 AM

    You are welcome David.

    Get back to us,If you need any further help.

    Cheers!