What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is Jotform also a permanent storage like Dropbox, Google Drive etc.?

    Asked by dOOdpadu on May 12, 2014 at 04:53 PM


    I was not able to find a clear answer to this. I like your service and I will probably subscribe to the premium version. Currently, the files uploaded through my form are uploaded simultaneously to my Google Drive. But I also can browse and download the files here in Jotform. So my question is: Does Jotform provide also a cloud-like storage same as Google Drive for instance or files are stored here just temporarily for the redirect purposes and it is better to upload them somewhere else from a long-term perspective?

    Thank you for you answer



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    JotForm Support Manager

    Answered by Jeanette on May 12, 2014 at 06:27 PM

    Yes, Jotform is a permanent storage, as long as you keep your subscription (either free or paid)

    Just have in mind that there is a limit on storage according to the account type you might have. If you upgrfade to Premium, you'll get up to 10 GB, so once you reach the limit you would have to free the space up. 

    If you downgrade back to free, you won't lose the current files in the storage, but if the free account reaches the storage limit (100 MB)  your account would get disabled.

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    Answered by raviprashanth83 on May 13, 2014 at 06:33 PM

    Hi Thanks for the answer. May I know how to 'free the space up'? Is it possible to do automatically?

    Secondly, I want my 'user uploaded files' to be stored in Drive only, and not in Jot form? Is it possible?

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    JotForm Support Manager

    Answered by Jeanette on May 13, 2014 at 08:24 PM

    You just need to delete the submissions. Please follow these steps.


    You can do it by deleting one , or delete them all


    IMPORTANT: Please have in mind that by deleting the whole submission, you will not only delete the uploaded file, but all the data. That's why it is very important to export the data in Excel format

    Or to integrate with Google Drive, as you have intended

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    Answered by raviprashanth83 on May 13, 2014 at 10:01 PM