Received notification email about submited form with wrong data.

  • vladpmids
    Asked on May 12, 2014 at 6:27 PM

    Very cool service, but I have some problems with my email notifications about submitions of this form, it displaying wrong data, and I can't find settngs to set it up.

    I have the following email: (attached)

    How can I fix this?

    Jotform Thread 376200 Screenshot
    Page URL: http://www.jotformeu.com/form/41316312440339
  • Elton Support Team Lead
    Replied on May 12, 2014 at 8:06 PM

    Hi,

    That's happening when the email notification was messed up and stops updating.

    Recreating your email notification should resolve the problem. Just delete your existing email notification and create a new one. When you customize the email body, make sure not to change the field tags e.g. {name}.

    Received notification email about submited form with wrong data Screenshot 20

    Let us know if you have further questions. Thanks!