In Wordpress When I click on the jotform icon it says that I don't have any forms?

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    Liz Porteus
    Asked on February 15, 2022 at 08:15 AM

    I tried doing this. When I click on the jotform icon it says that I don't have any forms yet. I have created the form in my jotbform account



    This is a re-post of a comment on How to Use the Jotform WordPress Plugin

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    Marlon
    Answered on February 15, 2022 at 08:18 AM

    Hi there,

    I hope you’re having a lovely day!

    When you're trying to click the Jotform icon, is it from the website? Could you send the specific link of the button you would like to access?

    You may want to log in to your account first using your account credentials.

    Let us know if you have questions or clarifications, we’re here to help!

    Best regards,

    Marlon

  • Profile Image
    porteusliz
    Answered on February 15, 2022 at 12:33 PM
    I am trying to use the jotform plugin
    1644946411_620be3eb712d3_image.png
    when I click on it, I get this message. How to I get it to pull up the form
    that I made on the jotform website?
    1644946411_620be3ebe069e_image.png
    ...
  • Profile Image
    Camila
    Answered on February 15, 2022 at 01:32 PM

    Hi there,


    Kindly give us time to check it. We will get back to you with the updates. Thank you!

  • Profile Image
    Camila
    Answered on February 17, 2022 at 08:39 AM

    Hi Liz,


    We apologized for the delay.

    As per checking, It could be possible that the issue appeared if your website is using Http, not Https. May I ask for your help to ensure that your site is secure first.

    I also suggest trying embedding your form using the form's iframe code. Here's the guide on how to do it: Getting-the-Form-iFrame-Code

    But if you want to use the plug-in, kindly try deactivating/uninstalling the plug-in and then reactive/reinstall it.

    Please check it out and let us know if it works for you, If the issues still persist let us know. You are important to us and we are happy to help you with all of your concerns! Thank you!