What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reimbursement - payements

    Asked by lbmcc on May 13, 2014 at 04:17 AM

    Dear Madam, Sir,

     

    Even though I cancelled the automatic payments via Paypal, I see now that your company still uses my credit card to draw money from my account.

     

    How is this possible?

     

    Yours sincerely,

    Marc Diederich

    credit card cancelled my account
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 13, 2014 at 09:36 AM

    Hi Marc,

    You still have active subscription with us as of checking your subscription record. This payment was paid via CC and not on Paypal. I have now cancelled this subscription and provided you a full refund for the latest charge. You will not be billed again on this card and you do not have active subscription with us anymore. The refund should reflect back to your bank account within 3 to 5 days.

    Our sincere apologies for any confusions and inconveniences this has caused.

    Have a good day!