Approval Workflow: The manager doesn't receive any request to Approve/Deny

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    Asked on February 15, 2022 at 10:09 AM


    I need your support regarding the above leave form as my manager doesn't receive any request to approve / Reject my annual request when I create a new request from the form so please check how to fix it and feedback 1644937683_620bc1d3512c0_

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    Answered on February 15, 2022 at 10:21 AM


    I cloned your form to test but I was unable to replicate the issue. As per checking, your manager email is not required. I suggest that you set the mentioned field as required so that we can make sure that the email with manager email as recipient will be sent.

    Guide: How-to-set-a-field-as-required-or-non-required

    Give it a try and let us know how it goes.

    Thank you.

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    Answered on February 15, 2022 at 10:26 AM

    I mentioned that I have a problem with the form flow as I need to enable my manager to receive a notification to approve or reject my leave request

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    Answered on February 15, 2022 at 11:00 AM

    Hello, meemo.kemo!

    We apologize for any inconvenience caused.

    I made some tests and would kindly advise you to make sure you enter the manager's email as the "Recipient Email" in the Email Settings, as shown below.





    Please give it a try and let us know how it goes. We're happy to help.

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    Answered on February 15, 2022 at 11:11 AM


    Thank you for your reply.

    You have to create the conditions in order to send the notification to a specific email address based on a selection: How to Send Email Based on User’s Answer

    You may also refer to the email thread here as your guide.

    I hope this helps. Should you need help, contact us anytime.



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    Answered on February 15, 2022 at 11:18 AM

    I tried more than one time your solution before I am sending my problem but still the probelm exists

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    Answered on February 15, 2022 at 11:35 AM


    Sorry for the inconvenience it may cause.

    It is possible that the email might be going to spam, or is being blocked by the email service provider. Please ask him to check the spam/junk folder, too.

    Also, kindly check if the email is on the bounce list. Here’s a guide on How to Remove Your Email Address from the Bounce List



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    Answered on February 15, 2022 at 11:59 AM

    Hi @ meemo.kemo,

    Thank you for contacting Jotform Support.

    We have checked your form and we found that the approval flow totally empty. The only thing missing is to link the approval flow that you built independently with your Form. To do that, please follow those steps:

    1-     Go to Settings in your Form Builder

    2-     Click on approval flows and from there, link your Form with the approval flow built  as shown in the video

    1644944098_620bdae27ef26_approval link.gAfter that, if you check the approval flow in your Form builder Settings, you will see the approval flow linked. 1644944351_620bdbdf0e639_approval flow lPlease contact us for any further questions.

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    Answered on February 22, 2022 at 02:41 AM

    Dears I need your support to check that as I need to buy a silver rate plan to carete leave form to my team but I need to know if it is possible to make a profile for each one of them with his username and PW to get a welcome message with his name and showing all his data like ( Email-Manager email---etc ) while making any vacation request also showing his available annual balance only not the rest of his team

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    Answered on February 22, 2022 at 03:59 AM

    Hi meemo.kemo!

    Thanks for reaching out.

    Our apologies for the inconvenience and the confusion but kindly note that "Effective October 2018 the Sub-User feature has been discontinued" for all accounts except Enterprise.

    It won't be possible for us to enable this feature for a newer account as this would go against our policies.

    However, there are other ways in which you can share your forms with others.

    1. If you wish to share the Form design with someone so that they could work with you on building your Form, then you can use our Form Collaborator feature. More on this can be found here:

    2. If you want to give your users access to the form's submissions, then this is how you can do it:

    If you're trying to achieve something else, then let us know in detail, we'll be glad to assist you with your requirements.

    Thanks meemo.kemo!

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    Answered on February 22, 2022 at 04:38 AM

    Hi there,

    I hope you’re having a lovely day!

    It seems I received an invalid response. Could you clarify everything?

    We may need some clarifications if the issue was resolved.

    Kindly elaborate if the issue with regards to Submission-ID so that we can investigate and provide absolute resolutions.

    Let us know if you have questions or clarifications, we’re here to help!

    Best regards,


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    Answered on March 09, 2022 at 11:49 AM


    We apologize for the inconvenience you have experienced. Can you please confirm if the issue has been resolved?

    About the submission issue you are currently facing, please elaborate on the issue you are facing and provide us with the submission IDs so we can investigate it and provide you with a possible solution.

    Where to Find the Submission ID?

    Looking forward to hearing from you.