What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email submisions not received on payment form

    Asked by borode on May 13, 2014 at 10:39 AM

    recent submissions never received

    Page URL:

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    Answered by EliezerN on May 13, 2014 at 12:18 PM


    Do you mean that someone submitted your form, but you did not receive the notifier on your email address? Or was not the submission stored in Jotform?

    Kindly provide more details regarding to the issue you are having so that we can give you the proper assistance.


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    Answered by borode on May 13, 2014 at 12:59 PM

    Someone submitted a form but I never received it in my email.  I got an email that said someone had paid me via Paypal.  But I never got the lease application that was filled out by a prospect.

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    Answered by borode on May 13, 2014 at 01:51 PM
    New response receivedreplied on the forum.

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    Answered by BryanPaulo on May 13, 2014 at 04:19 PM

    Hello borode,

    I've checked your email address if it's included on our bounce list but it looks good. your email notification settings are set up correctly as well. Have you checked your Spam/Junk folders? Let's try to delete your current email notifier and recreate it. If the problem persists, I would suggest you get a hold of your email provider and have thm whitelist JotForm's IP addresses and Domains.

    Please let us know if you need further help.


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    Answered by borode on May 14, 2014 at 02:31 PM
    New response receivedI get your emails just fine, so I don't think it is my spam filter unless the notifications come from a different email server. What email address would it be coming from?
    I will attempt to delete and recreate. How do I do that? Couldn't find it in my profile or my settings. I was notified by paypal that I received a payment, and just now noticed that the most recent submission was listed when I logged in but there was quite some delay in posting the submission, and I still haven't gotten any notification.

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    JotForm Support

    Answered by Mike_T on May 14, 2014 at 05:16 PM

    We use other sending methods for the form email alerts. Your form email notification is configured to use the following From address:

    JotForm < noreply@jotform.com >

    This is how the email notification can be deleted:

    How to Delete Notifications/Autoresponder

    And created:

    Setting Up Email Notifications

    If you notice any more issues with your payment form, please let us know. Thank you.

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    Answered by borode on May 15, 2014 at 01:11 PM
    New response receivedWent to do what you asked, but first tested before changing since the right info was there. Test came through just fine in about three minutes. Never did get the actual most recent application, so it might have been just a random error. Seems like it is working right now.
    Bob Fischer

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    Answered by Carina on May 15, 2014 at 03:53 PM

    Good to know that everything is working fine now.Please get back to us if further support is needed.

    Thank you