What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you please tell me what the difference is between 100 monthly submissions and 10 ssl? I thought I had 100 free forms that could be sent to me

    Asked by Kathy on May 13, 2014 at 10:53 AM

    Hi I am a technophobe and was amazed I could even set up a jotform for our Facebook page ( we area an animal rescue). However you've emailed to say I've reached 10 ssl (? i don't even know what ssl is) but I thought I could have 100 forms sent to me? We are an animal rescue charity and I used the form for an Adoption Questionnaire for potential adopters.

    Please can you tell me how many people can submit a form please?


    Also the form does not work on mobile devices through the Facebook app, or on Apple software, how do I remedy this?


    Thank you

    Kathy Butler

    Page URL:

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    JotForm Support

    Answered by ashwin_d on May 13, 2014 at 12:40 PM

    Hello Kathy,

    SSL submissions used to secure the data transfer between the client and servers. The web site URL is changed and starts with https: for secure URL. The data transferred over SSL is actually encrypted while getting transferred to the server.

    Free account can receive up to 100 non secure, 10 secure / SSL and 10 payment submissions. Please be noted that if any of the limit is reached, all your forms will be disabled.

     Facebook actually uses SSL (you can see the facebook URL starts with https://) and any secure / ssl website can only display secured content. That means you can only embed your form in Facebbok using its secure embed code.

    If you embed your form with its secure embed code, that will result in receiving secure submission and in free account you can receive only 10 SSL submissions.

    I have reset your submission limit to zero but please be noted that we can only do this once per account. Your account is now active.

    Thank you!

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    Answered by rspcaessexsouth on May 13, 2014 at 03:53 PM

    Ok, thanks for that, I kind of get what you mean! Thanks for resetting. How about my other question about it not working for Apple or mobile devices?



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    JotForm Support

    Answered by Mike_T on May 13, 2014 at 05:38 PM

    It seems that the Facebook does not show tabs on mobile devices. In this case, it is possible to use a 'Shareable URL' of your Static HTML App. It should work on mobile devices too.

    Please feel free to contact us if you need any further assistance.