Forms often don't update with the changes i have made?

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    atiyon
    Asked on August 07, 2011 at 01:42 PM

    If i go back to change a form that i have made for example to add a conditon to the form or add a new box the change 9 times out of 10 doenst take effect in the preview or my webpage? Often the preview in the edit form area is also different to the preview in the my forms section. Am i doing something wrong or is there a bug or delay?

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    allanftd
    Answered on August 07, 2011 at 01:49 PM

    Hi atiyon,

    Thanks for bringing this to our attention. We cannot discount the possibiity of a delay. But another thing that you can do to resolve this issue quickly is to slightly modify the form's URL in your embed code from:

    http://form.jotform.com/form/<11-digit Form ID>

    to

    http://www.jotform.com/form/<11-digit Form ID>

    Please wait for around 5 - 10 minutes for the update to reflect, but if you cannot wait, kindly try the above tip. We apologize for any inconvenience.

    Thank you for using JotForm!

    JOTFORM SUPPORT