What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    form does not work on mobile devices through the Facebook app, or on Apple software

    Asked by Kathy on May 13, 2014 at 05:26 PM
    Also the form does not work on mobile devices through the Facebook app, or on Apple software, how do I remedy this?
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 13, 2014 at 05:34 PM

    Hi Kathy,

    I have moved your other question about the form on the Facebook app into a separate thread. We prefer handling separate questions into a separate thread to avoid confusions.

    Anyway, the form it self should work on any mobile device type, iOS or Android. If the form does not work on your facebook page when viewed via mobile, try embedding the form first using iframe embed code, see if this makes any difference. http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

     Am I right that you are embedding the form on your Facebook page? If yes, then the app you're using maybe doesn't support mobile.

    If you are using Static HTML Iframe Tabs as explained on this guide, there's an available short URL on the upper right side of the Static HTML app page when you are on edit mode. This should work on mobile.