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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions that are downloaded as Excel File has Error.

    Asked by BasecampMM on May 13, 2014 at 06:56 PM
    Ok I'm having this problem on my Mac. It downloads the report but it is 0 bytes and won't open in Excel. I have an updated excel program, and I can open other excel docs just fine.
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    JotForm Support

    Answered by BDAVID on May 13, 2014 at 07:05 PM

    I see there are many forms on your account, let us know what the form is where you are having this issue, so we can check further. Also, is this happpening on a specific browser?, have you tried others? 

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    Answered by BasecampMM on May 13, 2014 at 07:06 PM

    The Shared Services Request Form. 

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    JotForm Support

    Answered by ashwin_d on May 13, 2014 at 11:01 PM

    Hello BasecampMM,

    I'm sorry for the trouble caused to you.

    I am able to replicate the issue you are having. It did check your form but could not find any issue with that. You do have a good number of form fields but that should not create issues.

    I am reporting this to our back end team and they will take a look. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Support

    Answered by alp_deniz on May 16, 2014 at 03:20 AM

    Hello, 

    I wanted to inform you that I am working on this issue. Meanwhile you may get your submissions ~100 per batch, by using the time range feature.

    I will update here as soon as it is cleared.

    Kind regards

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    Answered by BasecampMM on May 16, 2014 at 02:01 PM
    If I try to download from the first of the year to 3/25 I get this error:
    array(0) {
    }
    {"error":"No action was provided. Please check your request","success":false,"duration":"0.000"}
    ...
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    JotForm Support

    Answered by jonathan on May 16, 2014 at 04:35 PM

    @BasecampMM

    Hi,

    I was able to reproduce problem with downloading the Excel submissions of your form http://www.jotformpro.com/form/32595442628966  also.

    Although the issue I encountered was different than your latest reported one.

    Mine is, it keeps getting a time-out error message no matter which file type (Excel, CSV) I tried to download.

    The ticket for this reported issue is still open. I will add the latest details on the report so that our support developer can be aware of them.

    You will be notify via this thread when update on the status is available.

    Thank you.

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    Answered by ernani_go on May 30, 2014 at 03:55 PM

    I have the same problem when a try to download Excel file from my "Solicitação de Imagem" form

    array(0) { } {"error":"No action was provided. Please check your request","success":false,"duration":"0.000"}
    When I download from another form it is Ok
    .
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    Answered by jedcadorna on May 30, 2014 at 05:05 PM

    @ernani_go,

     Your question will be answered in this thread http://www.jotform.com/answers/385484

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    JotForm Support

    Answered by alp_deniz on June 27, 2014 at 02:47 PM

    Hello, 

    We have fixed the related issue and compiled a solution by dynamically selecting number of submissions per excel file. As column count gets higher, number of rows is decreased, as required by browser timeout limits. It means that you can now download your submissions.

    Thank you very much for your patience

    Kind regards