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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Widget: Calculator shows value in submission page but no value when downloaded as PDF

    Asked by dkinney on May 14, 2014 at 12:42 AM

    Hi, it seems that there is a bug in the form submissions PDF report. I have added a Calculator widget to my form. The calculated value is submitted and is visible at the submission page. But when I click Get PDF, I receive a PDF where the Calculator field is blank, i.e. not showing the number I see on the screen. Please help. Thanks.

    submission pdf Submissions Calculated Value thanks and
  • Profile Image

    Answered by jedcadorna on May 14, 2014 at 03:53 AM

    Hello,

    Thank you for reporting this I have forward a ticket to our dev team to rectify the issue. We'll notify you via this thread for updates...

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    JotForm Support

    Answered by alp_deniz on May 21, 2014 at 03:22 AM

    Hi,

    The issue seems to be resolved. Could you please confirm?

    Kind regards

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    Answered by dkinney on May 21, 2014 at 09:41 PM
    Hi, I just tested it, and the problem still persists. I am downloading PDF
    reports of submissions using Google Drive integration and those reports do
    not output the input from calculator widget. Hope you will be able to fix
    it soon.
    Best,
    Lyubko
    ...
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    JotForm Support

    Answered by jonathan on May 22, 2014 at 12:01 AM

    Hi Lyubko

    I am sorry if I am a bit confused by your latest message. 

    Were you instead referring to the Google Drive Integration PDF report file and NOT the PDF Report in the form's submissions page?

    Were you using this integration? 

    -How-to-Integrate-a-Form-with-Google-Drive

     

    The ticket submitted and the issue that was fixed by our support developer was on this feature of the form 

    -How-Download-Form-Submissions-as-Excel-CSV-PDF

    --

    Please clarify so that we can do further investigation.

     

    If it is on the Google drive integration, it could be a different problem. I suggest you create a separate post about it using this link https://www.jotform.com/contact/

    Provide as much details as you can. We will attend to it as soon as we can.

    Thanks!

     

     

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    Answered by dkinney on May 22, 2014 at 11:31 AM
    I see, initially I was referring to the issues in Submission menu, but I am
    also using drive integration. I thought those issues are related and fixing
    one would fix another. I'll submit another ticket.
    Best,
    Lyubko
    On Wed, May 21, 2014 at 11:01 PM, JotForm Support Forum <
    jotform@jotmails.com> wrote:
    ...
  • Profile Image

    Answered by Carina on May 22, 2014 at 02:33 PM

    Thank you for openning another thread. We will continue this issue on this new one.

    Let us know if further support is needed.