Form is not being redirected to custom URL Thank You page after submit

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    Asked on May 14, 2014 at 01:55 AM

    After clicking "Submit" on form at nothing happens. No "required field" message comes up, nothing. Where m ight the problem be? Thank you.

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    Answered on May 14, 2014 at 03:57 AM

    I found that submit button redirect to another page rather than default thank you page because a custom url was there. I have removed it and now it should work fine. Please see the image below.

    You can check your form now. Hope the glitch has gone.

    Please do get back to us if you need further assistance.

    Thank You

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    Answered on May 14, 2014 at 05:13 AM

    Thank you for your reply, however nothing has changed. The form still does not work. The custom thank you page URL was correct. I don't see what that should have to do with anything anyway.

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    Answered on May 14, 2014 at 09:01 AM


    I checked your form

    and found that the custom Thank You URL was this

    If you test submit the form using its direct URL you will see the updated version of the form.

    Please take note that you have embedded the form into your website  using the form's source code.


    When using the form's source code embed, every time you update the form, you will need to re-embed it again to the website to reflect the most recent changes/updates on the form embedded on the website.

    If you have no other reason to embed the form using its full code, I highly suggest you instead re-embed the form using only its iframe code embed


    Using the iframe code embed will NOT require re-embedding the form to the website every time you need to edit/update the form in JotForm builder.

    Hope this help. Please inform us if there is more we can help you with




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    Answered on May 14, 2014 at 09:27 PM

    Thank you for your reply. The form seems to be working now.

    However I cloned this form from another form I did from another site and now when I sent a test message I received two emails, one saying " Contact Form" and another saying "Benchmark III Contact Form," which is the site I cloned the form from. How can I correct this so only one email comes to ChoiceYacht? Thank you.
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    Answered on May 16, 2014 at 12:43 AM

    I was wrong, the form still does not work. After inserting the html for the form at, the form still does not work. What is the problem? Thanks.

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    Answered on May 16, 2014 at 06:24 AM

    Hello 5x5choiceyacht,

    I did check the code your your web page where you have your form embedded and found that you have two form tags and that is the reason you must be having this issue. Please check the screenshot below:

    If you submit your form from your web page, it is not actually submitting the form and no data is captured. You can see the above picture, the first <form> tag has action = "".

    Please remove the first <form> tag from the source code and that should solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered on May 16, 2014 at 03:21 PM

    Thanks for your reply, but as I mentioned in my previous message, the form is now at: and there is only one opening form tag, but the form is still not working. 

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    Answered on May 16, 2014 at 05:23 PM


    I checked your form and the only problem I found is that the Required field vlidation is not working. Probably because you are using the form Source Code and your form script is exposed to script conflicts with your web site script.

    As already suggested by my colleague Jonathan, we recommend you to use the iframe code to embed your form to your website, it is more convenient and efficient to prevent issues like the one you are having. Here is the guide: Getting the form iframe code

    That should resolve the issue.

    Please inform us if you need further assistance with this query.