What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is it possible to reuse ZoHo auth tokens?

    Asked by sonosve on May 14, 2014 at 04:59 AM

    Hi dear Jotform,

    First, THANK YOU for creating the best service on earth! It´s amazing how much you have helped my business. 

    We are building a franchise concept in Scandinavia and are using Jotform for our partners to add leads, orders etc to our account in Zoho.

    Every form creates a customer in Zoho through your integration. The problem is that for every form that is connected to Zoho and creates a contact, an unique Auth Token is created and therefore the maximum level in Zoho is reached too early making me not able to create more Jotforms and connections to Zoho. I want to use the same and old Auth Token insted of allways creating a new one.

    Zoho says the can not extend the amount ot Auth Tokens so here is the only place we can find a solution.

    Please, help me. I have bult the entire system aroung Jotform..

    Have a nice day!


    / Your biggest fan
    Account: SONOSVE

  • Profile Image

    Answered by jedcadorna on May 14, 2014 at 08:59 AM


    Thank you for contacting us.

    I can't really give an answer to you whether this is something on our end or ZoHo really does generates new token every time you integrate to them.

    I'll forward this to my next level of support and let you know via this thread.

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 14, 2014 at 09:57 AM

    We have opened a ticket about this. So, the zoho integration should probably use the same auth tokens instead of creating new auth tokens. 

    In fact, it should probably not ask you to login every time. Once you have integration with one form, it should be possible add more forms without re-authentication. 

  • Profile Image

    Answered by sonosve on May 14, 2014 at 10:11 AM
    Yes, but it doesnt. And furthermore, I want and I am connecting different Zoho accounts to specific Jotforms but this also makes the Auth Tokens full at last.
    How do you suggest us to do?
    Bta hsningar / Best Regards
    Douglas Gdh
    Bes oss: Mt Johanssons v 36, Eskilstuna
    Tel: 0730-61 09 08
    Mail: douglas@autostable.se
    Webb: www.motoroptimering.se
    14 maj 2014 kl. 15:57 skrev JotForm Support Forum:
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 14, 2014 at 12:36 PM

    Your comments and questions will be clarified to you soon by the assigned developer of this ticket

  • Profile Image
    JotForm Support

    Answered by liyam on May 23, 2014 at 11:28 AM

    Hello Douglas,

    I've now added an option for users to add an authentication token.  

    If you opt to use an existing token, there is no need for you to enter your username and password.

    Please let us know if you have other questions or concerns.