What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I forgot my password and have not been able to retrieve it from the login screen.

    Asked by Ashley  on May 14, 2014 at 09:54 AM
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 14, 2014 at 12:32 PM

    Hi Ashley,

    What is the email address you used in your account? I only see guest accounts associated with this email "ashley********@charterone*****.com". Did you already signup an account with Jotform? If not, please head here to create an account http://www.jotform.com/signup. Otherwise, if you already have an account, you can reset your password by clicking the forgot password link while on the login page http://www.jotform.com/login.

    Contact us again should you need further assistance.


  • Profile Image

    Answered by Ashley  on May 14, 2014 at 12:41 PM

    Yes I have an account and a form set up under my email address. Whenever I click the reset password I do not get an email or anyway to reset it. I have done this several times.

    Please help…

    Ashley Hamilton
    Sales Assistant
    843-686-9530 direct line
    843-785-4460 office

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 14, 2014 at 02:52 PM

    Hi Ashley,

    Thanks for your reply. What is your Jotform username so we can check it here?

    Sorry but there's no account created under your email address "ashley********@charterone******.com". All I can see is a guest account which means you have created forms with us without logging in. You have to register an account first using the same email address you used on your form so the form will be automatically carried over to your registered account or we can manually move your form to your account if you already have registered an account with Jotform.