What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is the site not working like it normally does?

    Asked by NYSTEM on May 14, 2014 at 11:21 AM

    When I click on My Forms, a list appears on the left side of the screen and I can't edit or create any new forms.I've tried it in both IE and Firefox and get the same results.

    Please help!



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 14, 2014 at 01:32 PM

    Have you tried clearing browser's cache?

    Please do that, then open the forms with Chrome. So far, I see most of your forms disabled, but that shouldn't be an obstacle to edit the forms.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 14, 2014 at 01:49 PM

    We have alerted our developers about the problem, hopefully it will be fixed soon

  • Profile Image
    Chief Technology Officer

    Answered by eee on May 14, 2014 at 01:59 PM

    Hey Phyllis,

    Where are you from ? It must be related with our CDN (it seems CSS and images are not loaded on your end)

    I need to know where you're from, so I can alert our CDN provider about the problem,

    By the way, you can also use JotForm without CDN until problem is fixed.


    Kindest Regards,

    - Ertugrul.