What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Security Certificate Warning Alerts when Paying

    Asked by resumeform on May 14, 2014 at 01:30 PM

    Amazingly useful service you provide. At least a couple of times per week going back many months we have people call or email us to say they are getting a certificate warning message when trying to make a payment. These are just from the people who are willing to take the time to tell us about it. I'm sure many just leave. We have it set up as an iframe and https and it still does this. Can anything else be done??

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    JotForm Support Manager

    Answered by Jeanette on May 14, 2014 at 04:19 PM

    I just made a test using SSL embed version of the form. And I am not able to reproduce the problem. Do you have this form embedded in an SSL site? Have you verified that the site's certificate is up to date?

    Please let us know