What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My client says there no longer getting email notifications

    Asked by BGGRAPHICS on May 14, 2014 at 02:42 PM

    My client says they're no longer getting email notifications from one of their forms.  Can you see if there is a problem on the Jot Form end?

    Page URL:

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 14, 2014 at 04:48 PM

    This is the form 23216882714960. It is supposed to be sending emails to appt.....@gmail.com. When I check emails sent to this email address I see no problems. Here are the log times for the last 10 emails. They were all sent successfully. 

    /var/log/jotform/amazonSES.log:[14/May/2014:14:45:32 -0400

    /var/log/jotform/smtpEMAIL.log:[14/May/2014:14:05:05 +0000

    /var/log/jotform/smtpEMAIL.log:[14/May/2014:11:20:28 -0400

    /var/log/jotform/smtpEMAIL.log:[14/May/2014:12:28:23 -0400

    /var/log/jotform/smtpEMAIL.log:[14/May/2014:12:33:57 -0400

    /var/log/jotform/smtpEMAIL.log:[14/May/2014:12:36:27 -0400

    /var/log/jotform/smtpEMAIL.log:[14/May/2014:13:18:24 -0400


    /var/log/jotform/smtpEMAIL.log:[14/May/2014:13:22:17 -0400


    You might ask user to check the spam inbox. You might also ask to look up the date time for the missing emails and see if it is in this list? 

  • Profile Image

    Answered by BGGRAPHICS on May 14, 2014 at 04:51 PM

    Thank you for looking into this for me.