What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Users having issues filling out form on wix site via phone.

    Asked by ZMARSDESIGNS on May 14, 2014 at 04:04 PM

    I've had alot of customers contact me about not being able to fill out the form on my wix site when they are going on their mobile devices. I thought I seen something that I was supppose to do to make it to where it would be phone compatable but I cant remember what it was. I need my customers to be able to fill out form from either a computer or a phone with out being booted off the entire order form. HELP!

    Page URL:
    http://www.zmarsdesigns.com/#!tshirt-design-order-form/c1edg

    site order form Mobile fill
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 14, 2014 at 06:50 PM

    We do recommend to use the iFrame code to embed forms on Wix sites

    We also do recommend to add this code in your HTML page, before the </head> tag.


    <style>
    iframe, iframe#JotFormIFrame { height:500px !important; }
    </style>
    <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" />


    Then add this code in your form styles (use this guide)


    /* Smartphones (portrait and landscape) ----------- */
    @media only screen
    and (max-device-width: 320px)
    and (max-device-width : 100%) {
    iframe, .form-all {
    width: 100%!important;
    height:500px !important; } }

    That should help your mobile users to see the form correctly, you can adjust the height to 550 px, if it's still not seen correctly.