What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm attempting to hide blank entries but I don't get the same options a

    Asked by Michelle McKinney on May 14, 2014 at 05:13 PM

    I'm attempting to hide blank entries but I don't get the same options as those listed in the screen shot. I'm only offered: Send Post Data, Unique Submission and Form Warnings under the Advanced Settings.



    This is a re-post of a comment on How to Hide Empty Fields on Email Alerts

    POST post data settings send post
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 14, 2014 at 08:57 PM

    It sounds like you  purchased the Jotform License, which is self hosted version.

    If that is the case, let me tell you that the self hosted version do not come with advanced options as in our hosted form builder. Therefore the Hide Empty Fields feature is not available in your version.

  • Profile Image

    Answered by mariekinsella on April 08, 2016 at 04:12 PM

    I am attempting to hide empty fields but the application has recently been updated and this feature is now missing.  I have a Silver Account Type...does this mean that I will no longer have the ability to hide empty fields?  I also do not get the same options as those listed in the screen shot.  I am also surprised to see this same issue in 2014...two years ago.  Hope you can tell me a work around for this.  We did see where some others were told to use &old, but this did not work for us.