- Matt HalesAsked on May 14, 2014 at 06:13 PM
My credit card was charged through this website for a company called Designer-styles.com. I want the charge reversed I will will take legal action.
- JotForm Support ManagerJeanetteAnswered on May 14, 2014 at 10:33 PM
First of all, we are very sorry hearing about your problem.
Secondly, we do not do scams in any form. Our company got a high reputation. However, since this is a form builder, it might be the case that someone used our tool to build a form inttended to make scams. Allof the forms made in our servers do not belong to our Company, but to the users. We just provide the builder. Nevertheless, we do have an automated phishing detector to disable forms automatically if they are found suspicious.
More over, we got a dedicated team of form reviewers who manully review those who bypassed the automated system.
Please share with us the URL where you think you were scammed and we will suspend the form immediately.
On regards to the money, we do not handle this, any form integrated with a 3rd party such as Paypal, do the transactions on their services, we just provide the connection (through APIs) . My advise for you is to file a complaint with the payment processor that handled the payment.
- Matt HalesAnswered on May 15, 2014 at 11:21 AMHello,
This is the link:
- JotForm Support ManagerJeanetteAnswered on May 15, 2014 at 02:29 PM
Thanks for notifying this to us. Like I said this is form made by a JotForm user, not our company.
I have suspended the account as for the moment and we have contacted the user.
- Matt HalesAnswered on May 15, 2014 at 04:11 PMJeanette,
Suspending their account did the trick as they have since contacted me and explained and resolved the issue. I am sorry for getting you involved in this. Please reinstate their account as I have learned they intend to make good and have no intentions of scamming people.
- JotForm Support ManagerJeanetteAnswered on May 15, 2014 at 06:10 PM
Account was reinstated