What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    This website was used to scam money and I want it back!!!

    Asked by Matt Hales  on May 14, 2014 at 06:13 PM

    My credit card was charged through this website for a company called Designer-styles.com. I want the charge reversed I will will take legal action.

    scam and charge credit card
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    JotForm Support Manager

    Answered by Jeanette on May 14, 2014 at 10:33 PM

    Hello Matt

    First of all,  we are very sorry hearing about your problem.

    Secondly, we do not do scams in any form. Our company got a high reputation. However, since this is a form builder, it might be the case that someone used our tool to build a form inttended to make scams. Allof the forms made in our servers do not belong to our Company, but to the users. We just provide the builder. Nevertheless, we do have an automated phishing detector to disable forms automatically if they are found suspicious.

    More over, we got a dedicated team of form reviewers who manully review those who bypassed the automated system.

    Please share with us the URL where you think you were scammed and we will suspend the form immediately.

    On regards to the money, we do not handle this, any form integrated with a 3rd party such as Paypal, do the transactions on their services, we just provide the connection (through APIs) . My advise for you is to file a complaint with the payment processor that handled the payment.

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    Answered by Matt Hales  on May 15, 2014 at 11:21 AM
    Hello,

    This is the link:

    https://secure.jotformpro.com/form/12414558062

    Thanks,
    Matt Hales

    ...
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    JotForm Support Manager

    Answered by Jeanette on May 15, 2014 at 02:29 PM

    Thanks for notifying this to us. Like I said this is form made by a JotForm user, not our company.

    I have suspended the account as for the moment and we have contacted the user.

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    Answered by Matt Hales  on May 15, 2014 at 04:11 PM
    Jeanette,

    Suspending their account did the trick as they have since contacted me and explained and resolved the issue. I am sorry for getting you involved in this. Please reinstate their account as I have learned they intend to make good and have no intentions of scamming people.

    Kind Regards,
    Matt Hales

    ...
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    JotForm Support Manager

    Answered by Jeanette on May 15, 2014 at 06:10 PM

    Hello Matt

    Account was reinstated