What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional Thank You URL not working after payment

    Asked by njstatewide on May 14, 2014 at 08:15 PM


    We have this registration form, that we want to take all submissions (except for Corporate Sponsors) to a Thank You URL with another form on it, after the paypal payment has processed.  This is working as expected EXCEPT for the Corporate Sponsors.

    When you are a Corporate sponsor and complete the payment, it is taking you to here:


    The conditional seems to be hung up on something.  We have tested this three times, and all three times after payment, it locks up.  Please advise.

    Form: http://form.jotform.us/form/41337021630138

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 15, 2014 at 12:34 AM

    Hello njstatewide,

    Since it is a payment form, we are unable to test your form. We would like to test your form and investigate further.

    Have you already taken your form live? If not, I would suggest you to please enable the "Sandbox Mode" of your PayPal question which will allow us to test your form without actual transaction. Please check the screenshot below:


    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by njstatewide on May 15, 2014 at 10:43 AM

    Sandbox mode has been enabled.

  • Profile Image

    Answered by BryanPaulo on May 15, 2014 at 02:29 PM

    Hi njstatewide,

    I have filled out your form but sandbox is still disabled, so I can't perform the test directly from your form. 

    Kindly enable sandbox mode so we can test it from your form.


  • Profile Image

    Answered by njstatewide on May 15, 2014 at 03:37 PM

    done.  Got my forms mixed up earlier.