What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need to stay on the Economy Plan

    Asked by Koin on May 15, 2014 at 09:23 AM
    Hi Support,
    I just booked the Economy plan, then mistakenly clicked on upgrade to
    professional.
    Can you please make sure, that only the Economy plan is taken from my
    credit card and billed to us?
  • Profile Image

    Answered by EliezerN on May 15, 2014 at 01:00 PM

    Hi,

    I confirm that your only active subscription is the Economy one with the subscription number: INT140515-4755-59161B

    Your account is in Economy status, so everything is in order now.

    You will not be charged for the Professional subscription as it was canceled when you got the Economy subscription.

    Inform us if you need further assistance with this query.

    Thanks