What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    you have me as an ecomony account - i paid for a premium account with a special $99 per year.

    Asked by edlo on May 15, 2014 at 10:47 AM

    You have me listed as an economy account but I paid for a premium account with a specail yearly fee of $99 which I paid in late Dec 13 or early january 14. Please look into this and correct immediately. I'm getting quota messages

    yearly and fee
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 15, 2014 at 01:54 PM

    You might be confused about the terms. You paid for a Economy Subscription, yes, which is BETTER and more expensive, than Premium subscription, as it got more room for submisisons and uploads. (Please check our Pricing page). Said this, your account got enough room and it's in good standing, in the right Status: Economy

    ====================================
    Order:  INT131228-5942-60692
    ====================================

    Site:  JotForm Store
    Status:  completed
    Created:  Dec 28, 2013 3:48:07 PM GMT
    Updated:  Dec 28, 2013 3:52:04 PM GMT
    Currency:  USD
    SubTotal:  99.75
    Tax:  0.00
    Total:  99.75
    Location:  United States, North Carolina
    IP Address:  98.74.133.170
    Referrer:  edlo
    ==============================

    Products
    ===============================

    ------------------------------------------------------------------
    JotForm Economy Yearly
    ------------------------------------------------------------------
    Quantity:  1
    Price:  99.75
    Offer:  End of Year Sale