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    Inconsistent Report generated from different resources

    Asked by canefe on May 15, 2014 at 10:51 AM
    I need to report sales activities daily to my boss and customers. However I see that there are some data inconsistencies generated from different resources. When I access JotForm from a PC through Explorer I get a data of 4001 items. However when I access my account with my password from an Apple through Safari, I see that I have 4223 data items. As you can see this creates a severe problem regarding my job results. I need your support on the issue asap.
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    JotForm Support

    Answered by jonathan on May 15, 2014 at 02:15 PM

    Hi,

    If my understanding of your question is correct, you were referring to the Excel Report inconsistency in the share form http://www.jotformeu.com/form/40077000975349

    I checked your account  canefe and noted that you are a sub-user of the account Acun which owns the form.

     

    I checked the form http://www.jotformeu.com/form/40077000975349  submission data using the submission page grid and as well as through the  Excel Report of the form

     

    As you can see on the screenshots image below, the number of submission matches at 4296 number of submissions on both reports

    in Submission Page grid

     

    in Excel Report

     

    So far I am not able to reproduce the inconsistency on the Excel report.

    We would be glad to investigate it further if there really is inconsistency issue. It would help us in testing further if you can provide us image/screenshot were you can show to us the discrepancy in numbers.

    You can upload a screenshot image if you have using this URL 

    https://www.jotform.com/help/image_upload.php

    after you upload the image, share to us the image URL link when you reply again here. This way we can see how it looks on end.

    Hope this help. Please continue updating us if issues persist.

    Thanks!