- canefeAsked on May 15, 2014 at 10:51 AMI need to report sales activities daily to my boss and customers. However I see that there are some data inconsistencies generated from different resources. When I access JotForm from a PC through Explorer I get a data of 4001 items. However when I access my account with my password from an Apple through Safari, I see that I have 4223 data items. As you can see this creates a severe problem regarding my job results. I need your support on the issue asap.
- JotForm SupportjonathanAnswered on May 15, 2014 at 02:15 PM
If my understanding of your question is correct, you were referring to the Excel Report inconsistency in the share form http://www.jotformeu.com/form/40077000975349
I checked your account canefe and noted that you are a sub-user of the account Acun which owns the form.
I checked the form http://www.jotformeu.com/form/40077000975349 submission data using the submission page grid and as well as through the Excel Report of the form
As you can see on the screenshots image below, the number of submission matches at 4296 number of submissions on both reports
in Submission Page grid
in Excel Report
So far I am not able to reproduce the inconsistency on the Excel report.
We would be glad to investigate it further if there really is inconsistency issue. It would help us in testing further if you can provide us image/screenshot were you can show to us the discrepancy in numbers.
You can upload a screenshot image if you have using this URL
after you upload the image, share to us the image URL link when you reply again here. This way we can see how it looks on end.
Hope this help. Please continue updating us if issues persist.