Inconsistent Report generated from different resources

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    Asked on May 15, 2014 at 10:51 AM
    I need to report sales activities daily to my boss and customers. However I see that there are some data inconsistencies generated from different resources. When I access JotForm from a PC through Explorer I get a data of 4001 items. However when I access my account with my password from an Apple through Safari, I see that I have 4223 data items. As you can see this creates a severe problem regarding my job results. I need your support on the issue asap.
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    Answered on May 15, 2014 at 02:15 PM


    If my understanding of your question is correct, you were referring to the Excel Report inconsistency in the share form

    I checked your account  canefe and noted that you are a sub-user of the account Acun which owns the form.


    I checked the form  submission data using the submission page grid and as well as through the  Excel Report of the form


    As you can see on the screenshots image below, the number of submission matches at 4296 number of submissions on both reports

    in Submission Page grid


    in Excel Report


    So far I am not able to reproduce the inconsistency on the Excel report.

    We would be glad to investigate it further if there really is inconsistency issue. It would help us in testing further if you can provide us image/screenshot were you can show to us the discrepancy in numbers.

    You can upload a screenshot image if you have using this URL

    after you upload the image, share to us the image URL link when you reply again here. This way we can see how it looks on end.

    Hope this help. Please continue updating us if issues persist.