What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why my account suspended ???????

    Asked by m3amer on May 15, 2014 at 04:07 PM

    hi

    please i want to know why my account suspended ???????

    and also i want to know when i have to renew my account m3amer ????

    my account m3amer

    m3amer1@yahoo.com

    thanks

    Page URL:
    http://submit.myjotform.com/submit/21013601722537/

    my account thanks and
  • Profile Image

    Answered by BryanPaulo on May 15, 2014 at 06:35 PM

    Hi m3amer,

    Your form was suspended due to phishing. One of your form (اهلا بكم في برنامج زيادة الذهب في ستاردول ) has a field for username and password and it violates the JotForm's Terms of Use. Kindly remove password fields on your forms to keep your account from being suspended.

    I have re-enabled your account. Kindly remove password field to keep your account from suspension.

    Bryan

  • Profile Image

    Answered by BryanPaulo on May 15, 2014 at 06:42 PM

    m3amer,

    Your account is a Free account and therefore, renewal is not necessary. Should you wish to upgrade you account again, and once username and passwords fields are removed from all your forms, kindly go to http://jotform.com/myaccount/billing and click switch plan under the plan you wish to subscribe.

    Please let us know if you need further assistance.

    Bryan