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  • Profile Image

    Form No Longer Integrated to Google Spreadsheet

    Asked by jpaul_ProAutomated on May 15, 2014 at 04:09 PM

    I have a form at url: http://www.jotform.us/form/40836254302145

     

    It was linked to 1 google spreasheet and yesterday it stopped sending data.

    I found it was no longer linked but tried linking it to another however the old submissions are uploaded but new submissions are still gettig uploaded.

     

    Thank you,

    JP

    Page URL:
    http://www.jotform.us/form/40836254302145

    Submissions JotForm www google spreasheet
  • Profile Image

    Answered by Cesar on May 15, 2014 at 06:42 PM

    I'm not quite to sure I understand your last statement:

    " the old submissions are uploaded but new submissions are still gettig uploaded."

    Do you mean to say the original integrated spreadsheet is still receiving submissions after the you re-integrated the form back to Google Spreadsheet.

    Please elaborate further on what is happening to assist you further. 

    In any case I would suggest to completely remove the integrationfrom from your form. And then try to re-integrate to Google Spreadsheet (Do make sure you are properly logged in to your google account when doing so).

    For More Information please revuew the following guide:

    How-to-Integrate-Form-with-Google-Spreadsheet

    Do provide us the information requested above to assist you better. Thank you.

  • Profile Image

    Answered by jpaul_ProAutomated on May 15, 2014 at 07:31 PM
    When I integrated a new google spreadsheet all submissions (since the form
    was created) got uploaded to the new google spreadsheet however any
    submissions since I integrated the new google spreadsheet are not getting
    transferred to the new google spreadsheet.
    Regards,
    JP Paul
    ProAutomated
    On May 15, 2014, at 6:42 PM, JotForm Support Forum
    wrote:
    New response received
    A new response has been received:
    [image: JotForm]
    Answered by * Cesar *
    I'm not quite to sure I understand your last statement:
    " the old submissions are uploaded but new submissions are still gettig
    uploaded."
    Do you mean to say the original integrated spreadsheet is still receiving
    submissions after the you re-integrated the form back to Google Spreadsheet.
    Please elaborate further on what is happening to assist you further.
    In any case I would suggest to completely remove the integrationfrom from
    your form. And then try to re-integrate to Google Spreadsheet (Do make sure
    you are properly logged in to your google account when doing so.
    For More Information please revuew the following guide:
    How-to-Integrate-Form-with-Google-Spreadsheet
    Do provide us the information requested above to assist you better. Thank
    you.
    View this thread on JotForm Support
    Forum
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    JotForm Support

    Answered by jonathan on May 16, 2014 at 03:25 AM

    Hi JP,

    So far, I was not able to reproduce the issue yet when I test this on my end.

    Here is my test form http://www.jotform.me/form/41351307893455

    If you test submit the test form, it will update this shared Google Spreadsheet

    https://docs.google.com/spreadsheets/d/10rrIAgy5HUfulUj6auGFpcbj_MFz4QQHOSGagAImQ90/edit?usp=sharing

    --

    Here are a few steps you process on your end, and check if it makes the difference.

    1. Remove the form integration to Google Spreadsheet

    2. Clear your browser's cache 

    3. Close the browser

    4. Open the browser

    5. Login to your JotForm account using this URL http://www.jotform.com/login

    6. Integrate the same form to Google spreadsheet 

    7 Save the integration and test submit the form.

    8. Check if integration is now properly working.

     

    Hope this help. Please inform us if the issue persist even after doing all this already.

    Thanks!