- dorsetholidayletsAsked on May 15, 2014 at 05:07 PM
Hi, I would like to be able to capture all partially completed submission not just those that have not completed payments.
So if someobody start to complete a form but does not finish it, I would like to be able to email that person and invite them to complete it and offer any help.
Is this possible, if so how?
- JotForm SupportjonathanAnswered on May 15, 2014 at 07:51 PM
At this time, you can only do this manually.
You will have to capture first via e-mail the incomplete submissions/payments of the form. Refer to this guide -How-to-setup-Incomplete-Payment-Notification-E-mail
In your paypal form, make sure also that you have properly setup the IPN of the paypal account in used. I suggest you review this FAQ about the paypal
So if someobody start to complete a form but does not finish it, I would like to be able to email that person and invite them to complete it and offer any help
If you properly setup your form as I suggested above you can now reach the form user/s via the email and properly advise or offer them the help.
Kindly inform us if you need further assistance.