What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way of capturing all partial submissions

    Asked by dorsetholidaylets on May 15, 2014 at 05:07 PM

    Hi, I would like to be able to capture all partially completed submission not just those that have not completed payments. 

    So if someobody start to complete a form but does not finish it, I would like to be able to email that person and invite them to complete it and offer any help.

    Is this possible, if so how?

     

    Best regards

     

    David

    Submissions all email and
  • Profile Image
    JotForm Support

    Answered by jonathan on May 15, 2014 at 07:51 PM

    Hi David,

    At this time, you can only do this manually.

    You will have to capture first via e-mail the incomplete submissions/payments of the form. Refer to this guide -How-to-setup-Incomplete-Payment-Notification-E-mail

    In your paypal form, make sure also that you have properly setup the IPN of the paypal account in used. I suggest you review this FAQ about the paypal

    -Paypal-Incomplete-Payments-FAQ

     

     

    So if someobody start to complete a form but does not finish it, I would like to be able to email that person and invite them to complete it and offer any help

    If you properly setup your form as I suggested above you can now reach the form user/s via the email and properly advise or offer them the help.

    Kindly inform us if you need further assistance.

    Thanks!