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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot add different e-mails to notification

    Asked by tosner on May 15, 2014 at 05:57 PM

    I am unable to add other individuals to be notified when the form is completed. Regardless of the e-mail saved on the form, the notification e-mail is sent to me.

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    JotForm Support

    Answered by jonathan on May 15, 2014 at 09:14 PM


    I checked your form http://www.jotform.us/form/41266062057147 and noticed that it does NOT have any submissions data so far.

    If my assumption is correct, you must have test the Notification E-mail by using the Test E-mail button in the e-mail notifier editor.

    Please take note that the Test E-mail button will always ONLY send the test message to your JotForm e-mail username/account.


    If you want to find out if form submission's Notification E-mail were being sent to the target Recipient E-mail addresses, you will need to submit the form in actual.

    Additional Guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications


    Hope this help. Please inform us if you need further assistance.


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    Answered by tosner on May 16, 2014 at 10:11 AM
    Thank you for your timely response. Is it possible to add notifications based upon a response to one of the questions? In other words, if a person selected “A”, one person would receive the notification. If the person selected “B”, a different person would receive the notification. Each person would only receive a notification, based on a response to a single question.
    Thanks again!
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 16, 2014 at 01:18 PM

    Yes , that is possible. Please follow this guide for further help.

    How to send to a specific email address based on a selection?

    Get back to us if you have doubts on how to implement your specific scenario and we will glad to assist you.