Cannot add different e-mails to notification

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    Asked on May 15, 2014 at 05:57 PM

    I am unable to add other individuals to be notified when the form is completed. Regardless of the e-mail saved on the form, the notification e-mail is sent to me.

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    Answered on May 15, 2014 at 09:14 PM


    I checked your form and noticed that it does NOT have any submissions data so far.

    If my assumption is correct, you must have test the Notification E-mail by using the Test E-mail button in the e-mail notifier editor.

    Please take note that the Test E-mail button will always ONLY send the test message to your Jotform e-mail username/account.


    If you want to find out if form submission's Notification E-mail were being sent to the target Recipient E-mail addresses, you will need to submit the form in actual.

    Additional Guide:


    Hope this help. Please inform us if you need further assistance.


  • Profile Image
    Answered on May 16, 2014 at 10:11 AM
    Thank you for your timely response. Is it possible to add notifications based upon a response to one of the questions? In other words, if a person selected “A”, one person would receive the notification. If the person selected “B”, a different person would receive the notification. Each person would only receive a notification, based on a response to a single question.
    Thanks again!
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    Answered on May 16, 2014 at 01:18 PM

    Yes , that is possible. Please follow this guide for further help.

    How to send to a specific email address based on a selection?

    Get back to us if you have doubts on how to implement your specific scenario and we will glad to assist you.