What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I cancel my subscription?

    Asked by opistudent on May 15, 2014 at 08:22 PM

    Hello. I cancelled my subscription on Paypal, but on Jotform, I am still on Premium Plan. When I clicked cancel subscription, a message saying 'Your subscription has been scheduled to be cancelled manually.' Please assist. TQ.

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    JotForm message cancel subscription cancelled
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    JotForm Support

    Answered by ashwin_d on May 16, 2014 at 03:01 AM

    Hello opistudent,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account.

    It seems you have already cancelled your subscription successfully. Your account will stay premium for the time you have already paid and will downgrade on June 12, 2014.

    Thank you!