What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I resend a thank-you email?

    Asked by bolducsd on August 08, 2011 at 01:03 PM
  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 08, 2011 at 01:32 PM

    Hi,

    I don't think there is a way to mass re-send the emails but you can do it one by one from your form's submissions page.

    First, you need to copy the original thank you email or autoresponder's content.

    While editing your form, click Setup & Embed > Email Alerts > Autoresponder.

    Then, copy the email content in the autoresponder that is static, meaning, content that does not change according to the user, i.e., "Thank you for registering", etc. Entered form field values (i.e., Full Name, Address) are out of the question, you can just copy them from the submissions page.

    Go to My Forms, click on your form then click the Submissions button

    Find the specific person who you want to re-send the email to then click the Reply button

    Paste the autoresponder content you just copied then hit Send Reply.

    Note that if the person responds to the email sent, it will be delivered right to the email address you entered in the 'From:' field.

    For convenience, you may also use your favorite email client to re-send the mails.


    Neil