Can I resend a thank-you email?

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    Asked on August 08, 2011 at 01:03 PM
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    Answered on August 08, 2011 at 01:32 PM


    I don't think there is a way to mass re-send the emails but you can do it one by one from your form's submissions page.

    First, you need to copy the original thank you email or autoresponder's content.

    While editing your form, click Setup & Embed > Email Alerts > Autoresponder.

    Then, copy the email content in the autoresponder that is static, meaning, content that does not change according to the user, i.e., "Thank you for registering", etc. Entered form field values (i.e., Full Name, Address) are out of the question, you can just copy them from the submissions page.

    Go to My Forms, click on your form then click the Submissions button

    Find the specific person who you want to re-send the email to then click the Reply button

    Paste the autoresponder content you just copied then hit Send Reply.

    Note that if the person responds to the email sent, it will be delivered right to the email address you entered in the 'From:' field.

    For convenience, you may also use your favorite email client to re-send the mails.