What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Submissions NOT being sent on to my email addressAsked by johnhercock on May 16, 2014 at 03:32 AMHi, its come to my notice that some submissions have not been sent to my email address - i tested it and sent one to myself and that worked but one either side of that didn't arrive - plus one last week -they paid via payplai but no sub - only found them while on your site looking at list. John hercockPage URL:
Submissions email site and
I think you are probably referring to the " Order Form " that is on your website. Can you confirm that I have the correct form which contains the issue that you had mentioned above?
I checked your email, but it is not listed in our bouncelist so we can rule that out.Result: firstname.lastname@example.org is NOT in the bounce list
When checked your Email Notification though, I found that you did not list a sender address so I would advise changing that to the default recommended " email@example.com " since that can often lead to this type of problem when it is left blank. You can additionally refer to this guide for further information on preventing these types of issues with not receiving any email.