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    Submissions NOT being sent on to my email address

    Asked by johnhercock on May 16, 2014 at 03:32 AM
    Hi, its come to my notice that some submissions have not been sent to my email address - i tested it and sent one to myself and that worked but one either side of that didn't arrive - plus one last week -they paid via payplai but no sub - only found them while on your site looking at list. John hercock
    Page URL:
    www.jhpix.co.uk

    Submissions email site and
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    JotForm Support

    Answered by KadeJM on May 16, 2014 at 10:01 AM

    I think you are probably referring to the " Order Form " that is on your website. Can you confirm that I have the correct form which contains the issue that you had mentioned above?

    I checked your email, but it is not listed in our bouncelist so we can rule that out.

    Result: jxxxx@xxx.com is NOT in the bounce list

     

    When checked your Email Notification though, I found that you did not list a sender address so I would advise changing that to the default recommended " noreply@jotorm.com " since that can often lead to this type of problem when it is left blank. You can additionally refer to this guide for further information on preventing these types of issues with not receiving any email.