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  • Profile Image

    Go to top when hitting next button on page break - Javascript Embed Method

    Asked by businet on May 16, 2014 at 09:01 AM
    This just doesn't work. This has been going on for a few years - any chance of developers focusing on a simple fix?
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    JotForm Support

    Answered by Welvin on May 16, 2014 at 09:12 AM

    Hi,

    Our iFrame method should do the trick: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. Please re-embed your form using this method and let us know for the results.

    Also, please let us know the webpage URL to where the form is currently placed so we can check further.

    Thanks

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    Answered by businet on May 16, 2014 at 04:01 PM
    Thanks, but the problem I have with iframe is that the form has differing
    page lengths, so on one page that is a lot of blank space but on another
    there isnt. It does not look professional. Secondly the page/s do not
    automatically respond to mobile / cell phone screens. The screen cuts off
    the right side of text fields.
    The web page is http://gullone.com/thinking_styles
    Frank
    ...
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    JotForm Support

    Answered by BDAVID on May 16, 2014 at 06:40 PM

    Hi, in your iFrame code, set the height to "850px" and the scrolling to "yes":

    So, in this way, you will not see that extra blank space, and on the other ones, by setting the scrolling to "YES", it will not be cut off, and it will let you to scroll to fill the other fields.

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    Answered by businet on May 16, 2014 at 09:01 PM
    Thanks but this is not working for me. Also does not fix viewing the form on
    a phone.
    Frank
    ...
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    JotForm Support

    Answered by Welvin on May 17, 2014 at 12:03 AM

    Hi Frank,

    It's working for me here and I have no issue viewing the form on mobile devices. Is there any way you could send as a screenshot of how that looks like to your end using mobile devices?

    Here's what I see: 

    https://cms.jotform.com/uploads/image_upload/image_upload/Welvin/26486_Screenshot_2014-05-17-11-59-24.png

    https://cms.jotform.com/uploads/image_upload/image_upload/Welvin/26487_Screenshot_2014-05-17-11-59-39.png

     

    Thanks

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    Answered by businet on May 17, 2014 at 02:21 AM
    Here's what I see. See the attached.
    Regards,
    Frank
    ----- Reply message -----
    ...
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    JotForm Support

    Answered by jonathan on May 17, 2014 at 05:00 AM

    @Frank

    I am sorry, but we were not able to received and see the attachement you provide on your latest reasponse.

    Please  upload the screenshot/image using this URL instead 

    http://www.jotform.com/help/image_upload.php

    after uploading the file, get the image URL link and include it in your message when you respond.

     

    We will wait for your updates.

    Thanks.

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    Answered by businet on May 17, 2014 at 05:51 AM
    Ok Ive uploaded three images. These are exactly what appear on my android
    phone. The last one was seen when I had to move around the screen. These are
    all screen shots of page one of the form. You will also see all the blank
    space under the Next button. I have also attached them to this email, just
    in case.
    Regards
    Frank
    ...
  • Profile Image

    Answered by BryanPaulo on May 17, 2014 at 06:41 AM

    Hello Frank,

    Looks like you uploaded your screenshot but didn't attached on your reply. To attach the image on your next reply, kindly follow the instruction below:

    We will wait for your response.

    Bryan

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    Answered by businet on May 17, 2014 at 03:11 PM
    Not sure what you mean but I uploaded the images and attached them to my
    previous email.
    Anyway I have created a specific web page with the three screen shots of my
    phone. Click here to view the 3 images:
    http://www.gullone.com/screenshots.html
    I await your response.
    Frank
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2014 at 08:52 PM

    Hi Frank,

    I was now able to see your screenshots

     

    But still, I was NOT able to produce yet same issue when I did a test on your form in your website http://gullone.com/thinking_styles/ using Iphone device and even on android mobile phone

     

     

     

    Can you please tell us also what device you were using on the screenshot you provided. We can also try testing using similar device.

    Thanks.

     

  • Profile Image

    Answered by businet on May 18, 2014 at 02:01 AM
    Yes I am using a HTC one android phone. Thanks.
    Regards,
    Businet
    ----- Reply message -----
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on May 18, 2014 at 10:02 AM

    I would advise to restore the Javascript Embed Method so to fix the issue with form height and the mobile responsiveness.

    Then for now, please create a copy of the form, embed it to another page of your website (sample page) where we can check it using our iFrame Method. We will try to find a way to fix the alignments using custom CSS codes.

    Thanks