- Theis SøndergaardAsked on August 08, 2011 at 03:45 PMPage URL:
- JotForm SupportNeilVicenteAnswered on August 08, 2011 at 04:20 PM
Your form was created under an unregistered "guest account" which relies on your browser's cookies for identification. Since this cookie was cleared, access to your form is now lost. The only way to restore it is to register a free Jotform account using the e-mail address that you entered in the form's notification mail setup.
After registering, forms created using that e-mail address will be transferred onto your newly registered Jotform.
Hope you find this information useful. Contact us again if you have further questions with this issue. You may open a new thread if you have questions unrelated to the issue at hand. We're looking forward to serve you again. Thanks!
- ProfessorkvarteretAnswered on August 08, 2011 at 04:24 PM
I just made the the registring, but the form is not there ? :-(
What do i do?
- JotForm SupportNeilVicenteAnswered on August 08, 2011 at 04:33 PM
Well, that's a bit odd. It should be on your account right now. Anyway, you may just import the form manually onto your account using the form's exact URL - http://www.jotform.com/form/12164736285
Please visit the link below to learn how to import the form onto your account:
Remember that you'd have to re-embed the form using the new codes generated from your registered account.
- ProfessorkvarteretAnswered on August 08, 2011 at 04:48 PM
It is back ;-) Thank you very much :-)
- ProfessorkvarteretAnswered on August 08, 2011 at 04:49 PM
But,... The form is not in my accound?? :-S
- JotForm SupportNeilVicenteAnswered on August 08, 2011 at 04:57 PM
I have activated the form so you can import it to your account. It was deactivated since it has reached the maximum allowed submissions for guest accounts, which is 20 per month.
Please import the form onto your account by following the steps in this user guide: How to clone an existing form from another site
Update your form's embed codes as well. Thanks!