What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I just started using your JotForm and it's great.

    Asked by cscholz on May 16, 2014 at 06:44 PM

    I just started using your JotForm and it's great. But then my account got suspended for no reason. Please, please unsuspend it.


    This is a re-post of a comment on

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 16, 2014 at 06:48 PM

    I have unsuspended your account. Please rename your SSL Login form. Our auto suspend system uses machine learning and it thinks having "login" word in a form title pretty much means that's a phishing form. :) 

  • Profile Image

    Answered by cscholz on May 16, 2014 at 07:13 PM

    Thank you.  I got in and renamed the form.  Any other silent snares I should watch out for?


  • Profile Image
    JotForm Support

    Answered by Welvin on May 16, 2014 at 10:31 PM

    Hi Carl,

    For as long as you do not create forms that would capture sensitive and/or private information to your users, i.e Email and Password and Credit Card Information then your account is safe. You can check our Terms of Use: http://www.jotform.com/terms.